Privacy Policy

1. Introduction

CountEm SP ("we," "our," or "us") operates CountEm, an AI-powered nutrition coaching service accessible via WhatsApp. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using CountEm, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you use CountEm, we may collect the following information:

• Your WhatsApp phone number
• Your name (first name only, as provided during onboarding)
• Your preferred language
• Nutritional data: daily calorie goals, food logs, meal photos, calorie history, and macro information
• Health-related information: age, weight, height, activity level, and fitness goals (if you use our metabolic calculator)
• Subscription tier and payment information (processed through third-party payment providers)

2.2 Automatically Collected Information

• Usage data: timestamps of interactions, message frequency
• Device information: WhatsApp platform data

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide personalized nutrition coaching, calorie tracking, and meal analysis
• AI Processing: To analyze food photos and text descriptions using OpenAI's API for calorie and macro estimation
• Communication: To send you coaching messages, reminders, and service updates via WhatsApp
• Account Management: To manage your subscription, track your progress, and maintain your user profile
• Service Improvement: To analyze usage patterns and improve our AI coaching algorithms
• Legal Compliance: To comply with applicable laws and regulations

4. Data Storage and Security

Your data is stored securely using Firebase (Google Cloud Platform). We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services:

• Twilio: For WhatsApp messaging infrastructure
• OpenAI: For AI-powered food analysis and language processing
• Firebase (Google Cloud): For secure data storage
• Payment Processors: For subscription billing (processed securely, we do not store full payment card details)

These services have their own privacy policies. We encourage you to review them.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account (via the /reset command), we will delete your personal data from our systems within 30 days, except where we are required to retain it for legal purposes.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (use /reset command or contact us)
• Data Portability: Request your data in a portable format
• Objection: Object to processing of your data

To exercise these rights, contact us at info@countem.club.

8. Children's Privacy

CountEm is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using CountEm, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@countem.club